Last updated: 14 August 2026
These Consultation Terms & Booking Policy apply to paid consultations booked through harbourconsulting.se. They form part of the agreement between the customer and Harbour Consulting AB. Mandatory consumer-protection law takes precedence where it gives the customer stronger rights.
1. Provider and contact
The service provider is Harbour Consulting AB, 418 42 Gothenburg, Sweden. Booking, payment, cancellation and complaint enquiries should be sent to [email protected].
2. Services covered
Consultations may cover academic writing and study skills, upper-secondary and higher-education applications, doctoral applications and academic careers, entrepreneurship and self-employment, and Nordic visa or residence-permit processes. The available service, hourly price and short description are displayed before booking.
Institutional partnership projects, recruitment cooperation, commissioned training and other business-to-business assignments are normally governed by a separate proposal or written agreement. These booking terms apply to such work only where that agreement expressly incorporates them.
3. Service boundaries
Our consultations provide independent guidance, planning, feedback, training and general procedural information. They are not legal representation, regulated immigration representation, tax advice, accounting services or investment advice. We do not appear before courts or authorities, guarantee a decision, or submit an application in a client’s name unless a separate lawful written arrangement expressly states otherwise.
Academic writing guidance may include teaching, methodology discussion, structure, argument, source use, revision and feedback. It does not include ghostwriting, fabrication of data, impersonation, plagiarism or completing assessed work on behalf of a client. The client remains responsible for the authenticity, accuracy and final submission of all work.
We do not guarantee admission, a doctoral position, employment, a visa or permit, funding, company registration, commercial success or any other outcome. Decisions are made by independent institutions, employers, authorities and other third parties.
4. Eligibility and accurate information
The person making a paid booking must be at least 18 years old and legally able to enter into the agreement. A parent or legal guardian should book or approve a consultation concerning a minor. You must provide accurate contact, customer-type, billing-country, address and VAT information and promptly correct any error.
If you act for a company or another person, you confirm that you have authority to do so. You are responsible for having the right to share any personal data or documents that you provide.
5. Booking formation and appointment selection
A single order may contain one consultation category and one or more available appointment periods on the same or different weekdays. The periods do not need to be consecutive. Each selected period is treated as a separate scheduled appointment for rescheduling and attendance purposes.
Appointment times are shown and administered in Europe/Stockholm time. Time periods are temporarily held while payment is processed. A booking becomes binding only when payment has been confirmed and a booking receipt has been issued. If payment is not completed or confirmed, the selected periods may be released.
Please review the service, dates, times, customer details and total before payment. Contact us promptly if the confirmation contains an error.
6. Prices, VAT and payment
Prices are stated in Swedish kronor (SEK) per hour. The order total is the hourly rate multiplied by all selected hours. The amount and applicable tax treatment shown before payment are the amount payable.
Displayed prices include Swedish VAT where applicable. VAT treatment may depend on whether the customer is a private individual or a business, the billing country, where the service is supplied, and whether a valid VAT or tax-registration number has been provided. A business customer requesting reverse-charge or other business tax treatment must provide complete and valid information. If information is inaccurate or incomplete, we may correct the VAT treatment and issue an adjusted invoice or request the lawful difference.
Stripe processes supported card, bank and wallet payment methods. Available methods can vary by country, currency, device and Stripe eligibility. We do not receive or store complete card numbers or card security codes. A receipt is sent to the email address supplied during booking.
7. Customer rescheduling and lateness
Please request a change by emailing [email protected] as early as possible and, where practicable, at least 24 hours before the affected appointment. We will make reasonable efforts to offer another available time. A timely request may normally be rescheduled once without an administrative fee.
Requests received less than 24 hours before an appointment are subject to availability and may be declined where the reserved time cannot reasonably be offered to another client. This commercial policy does not restrict any statutory withdrawal or remedy.
If you arrive late, the consultation will normally still end at the scheduled time. If you do not attend or cannot be reached using the agreed meeting method, the appointment may be treated as a no-show and as delivered. Documented exceptional circumstances will be considered reasonably and individually.
8. Cancellation by Harbour Consulting AB
If we cannot provide an appointment, you may choose a suitable replacement time or a full refund for the affected appointment. We are not responsible for delay caused by events outside reasonable control, but we will communicate promptly and offer a reasonable alternative or refund where the service cannot be supplied.
9. Consumer right of withdrawal
If you are an individual acting mainly outside your trade or profession and conclude the agreement at a distance, you generally have a statutory right to withdraw within 14 days from the date the agreement is concluded. Business customers do not have this consumer right. Nothing in these terms limits mandatory withdrawal rights.
If you select an appointment scheduled to start within that 14-day period and accept these terms, you expressly request that the scheduled consultation and any reasonable preparation begin before the withdrawal period has expired. If you withdraw after performance has begun, applicable law may require you to pay a proportionate amount for the service already supplied. Once the consultation has been fully performed, the right of withdrawal ends to the extent permitted by law. This does not affect remedies where a service was not supplied as agreed or with reasonable care and skill.
To withdraw, send an unambiguous statement to [email protected] before the deadline. You may use the following model text, but it is not compulsory:
To Harbour Consulting AB: I hereby give notice that I withdraw from my contract for the following consultation: [service and booking number]. Booked on: [date]. Consumer name and address: [details]. Date: [date].
Where a refund is legally due, it will be made without undue delay to the original payment method, subject to the time needed by the payment network. We may ask for the booking number and information needed to identify the transaction.
10. Materials and confidentiality
After successful payment, you may upload supporting materials. Uploading is optional unless separately agreed. The current technical limit is up to 10 files and 20 MB per file, and files may be removed before you select Finish. Provide only documents relevant to the consultation and avoid unnecessary identity, health or other highly sensitive information.
We treat client materials as confidential and limit access to those who need them for the service, subject to lawful disclosure requirements. You retain ownership of your materials. You grant us a limited right to review and use them only to provide the agreed service, administer the relationship, comply with law and handle disputes. Our Privacy Policy explains personal-data processing and retention.
11. Cooperation partners and referrals
We may, at your request, introduce you to a school, university, employer, professional adviser or other cooperation partner. An introduction is not an endorsement or guarantee of admission, employment, funding or another result. Unless expressly stated in writing, the partner acts independently and is responsible for its own services, decisions, fees and privacy practices.
We will not send detailed consultation materials to a partner merely because a cooperation relationship exists. Information is shared only where you instruct or authorise us, where it is necessary for an agreed service, or where another lawful basis applies.
12. Client responsibilities
You remain responsible for decisions, applications, filings, deadlines and compliance with institutional or authority requirements. Information and procedures can change, and advice is based on the facts and rules reasonably available at the time. You should promptly disclose relevant circumstances and independently verify final requirements with the competent institution or authority.
You must not misuse the booking system, attempt an unauthorised payment, upload unlawful or malicious material, or infringe another person’s privacy or intellectual-property rights.
13. Liability and mandatory rights
We exercise reasonable care and skill in providing the consultation. If a service is not supplied with reasonable care and skill, mandatory law may give you a right to correction, price reduction, cancellation or another remedy.
To the extent permitted by law, we are not responsible for indirect or unforeseeable loss, loss caused by inaccurate or incomplete information supplied by the client, or decisions and delays of independent institutions, employers, authorities, payment providers or other third parties. Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud, wilful misconduct, gross negligence, or death or personal injury caused by negligence.
14. Complaints and disputes
Please first contact [email protected] with the booking number, relevant appointment and the resolution requested. We aim to acknowledge or respond within two business days and to handle complaints fairly.
An eligible consumer may refer a dispute to the Swedish National Board for Consumer Disputes, Allmänna reklamationsnämnden, subject to its rules and thresholds. Information is available in English at arn.se.
15. Governing law and severability
These terms are governed by Swedish law. A consumer retains any mandatory protection granted by the law of the country in which the consumer habitually resides. Disputes that are not resolved by agreement or an available consumer dispute body may be decided by a competent court.
If any provision is invalid or unenforceable, the remaining provisions continue to apply. The English version published on this page is the current version unless a separate written agreement states otherwise.